How Can We Help Today?
Whether you have questions about a barrel sauna, cold plunge, or any of our outdoor wellness products, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not right, please contact us within 30 days of delivery and our team will walk you through the return or exchange process.
Can I exchange my product for a different model?
Yes, exchanges are available for items in their original condition. Reach out to our support team with your order number and the item you would like instead, and we will take care of the rest.
What materials are used in your barrel saunas and outdoor showers?
Our barrel saunas are crafted from premium thermowood designed to withstand outdoor elements, while our outdoor showers feature corrosion-resistant hardware. Each product page includes detailed material and specification information.
Do your cold plunges and float tanks require special installation?
Most of our cold plunges and float tanks are designed for straightforward setup. Detailed installation guides are included with every order, and our support team is available to answer any specific questions about placement and water connections.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team replies to every inquiry within one business day so your project stays on track.
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Quality Craftsmanship
Owned and operated by Homescape Wellness, every sauna, plunge, and shower is built with premium materials.
Dependable Delivery
Free shipping on most orders within the Continental U.S. with careful handling of every large-format item.
